Shipping policy

Mewnestpet Care Guide

Shipping Policy

Every order is prepared with care, so your cat’s new comfort essentials can arrive clearly, safely, and with as little stress as possible.

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Processing Time

Most orders are prepared within 1–3 business days.

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Delivery Estimate

Estimated delivery is usually 7–15 business days after shipment for U.S. orders.

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Gentle Support

If something feels unclear, we are here to help you and your cat feel at ease.

A Soft Note Before We Begin

At Mewnestpet, shipping is part of the care experience. We know every order may be a new cozy bed, a daily care essential, or a small comfort piece for your cat’s routine. This policy explains how we prepare, ship, and support your order with clarity and care.

Order Processing Time

Once your order is placed, our team begins preparing it as soon as possible.

Orders are usually processed within 1–3 business days.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Processing may take a little longer during holidays, high-volume periods, or promotional events.

After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Shipping Time

Estimated delivery time may vary depending on your location, shipping destination, carrier service, customs processing, and local delivery conditions.

United Kingdom

Usually 7–15 business days after shipment.

International Orders

Usually 10–25 business days after shipment, depending on the destination.

These delivery times are estimates and are not guaranteed. Delays may occur due to weather, customs inspections, carrier delays, local holidays, incorrect addresses, or other circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number if tracking is available for your shipping method.

Tracking information may take 24–72 hours to update after the package has been handed over to the carrier. If your tracking does not update immediately, please allow a little time for the carrier system to refresh.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

Mewnestpet is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to help before the order is shipped, but we cannot guarantee changes once processing has started.

Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your order.

From time to time, we may offer free shipping promotions. Any available shipping offers will be shown clearly during checkout.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your country or region.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any customs duties, taxes, or fees required by their local customs authorities.

Mewnestpet is not responsible for delays caused by customs processing.

Delayed Packages

We understand that waiting for your order can feel frustrating, especially when you are preparing something special for your cat.

If your package is delayed, we recommend first checking the tracking link provided in your shipping confirmation email. In many cases, tracking updates may be slow during transit, but the package is still on its way.

If your order has not arrived after the estimated delivery window, please contact us and we will help review the situation.

Lost or Missing Packages

If your tracking shows that your package was delivered but you cannot find it, please check the following first:

Look around your mailbox, front door, porch, building entrance, or delivery area.
Check with household members, neighbors, front desk staff, or building management.
Contact the local carrier using the tracking number for delivery details.

If you still cannot locate the package, please contact us so we can help guide you through the next steps.

Multiple Packages

Depending on product availability, warehouse location, or package size, items from the same order may be shipped separately. Each package may have its own tracking information and delivery time.

Order Changes

If you need to change or cancel your order, please contact us as soon as possible. Once an order has entered processing or has shipped, we may not be able to make changes or cancel it.

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