Shipping policy

Mewnestpet Shipping Policy
Shipping Regions

Mewnestpet currently ships to the contiguous United States and Canada,EU, UK, as well as parts of Southeast Asia.

Please note that we do not ship to:

Alaska
Hawaii
U.S. overseas territories
Shipping Times
Most orders are delivered within 5–12 business days from the date of purchase.
During peak seasons (e.g., holidays, Black Friday, Cyber Monday), please allow an additional 2–3 business days.
For pre-order items, please refer to the product page for estimated shipping dates.
Order Processing & Warehouses

Orders are fulfilled through multiple warehouses across North America to ensure fast delivery.

orders may ship from locations including: China

⚠️ If your order contains multiple items, they may be shipped separately depending on inventory locations.

FAQ
Where do you ship from?

We will ship your order from China.

How long will it take to receive my order?

Most orders arrive within 5–12 business days, depending on:

Your location
Product availability

Choosing standard shipping ensures delivery within this timeframe.

What if I entered the wrong shipping address?

Orders are processed quickly through our automated system.

If you notice an error:

Contact our support team immediately
We will attempt to intercept the order

If a tracking number has already been issued:

Please contact the carrier directly for address correction
Additional fees (if any) are the customer’s responsibility
What if my package is lost or damaged?

Lost Packages

Confirm status with the carrier first
Then contact Mewnestpet Support
We will investigate and arrange a replacement or refund after verification

Damaged Packages

Contact us with:
Photos of the damage
Shipping label / tracking details
We will process a claim and arrange a solution
Will my order arrive in multiple packages?

Yes, if items are stored in different warehouses, they may be shipped separately.

How can I track my order?

You can track your order via our Track Order page using your order number or tracking number.

Please note:

Tracking updates may take up to 1–2 business days to appear
Delays may occur during weekends or holidays

If no updates are available after 3 business days, please contact us.

How will I receive my tracking number?

Once your order ships, you will receive a tracking number via:

Email
SMS (if provided)

If you haven’t received it within 5 business days, please contact our support team.

My package is delayed in transit. What should I do?
First contact the shipping carrier for updates
If the issue cannot be resolved, contact Mewnestpet Support for assistance
Contact Us

For any shipping-related questions, please contact our support team:
📧 support@mewnestpet.com