FAQ

After placing your order, you should receive an order confirmation email. Please check your inbox and spam folder. If you cannot find your confirmation email, contact us with the email address used at checkout.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help before the order is processed. Once an order has been processed or shipped, changes or cancellations may not be possible.

Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking information may take 24–72 hours to update after the package is handed over to the carrier.

Tracking information may take time to update in the carrier system. Please allow 24–72 hours for tracking updates to appear. If there is no update for an extended period, contact us for help.

Most orders are processed within 1–3 business days. Orders placed during weekends, holidays, or high-volume periods may require additional processing time.

Most orders are processed within 1–3 business days. After dispatch, estimated UK delivery is usually 7–15 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, public holidays, weather or address issues.

Some orders may arrive in separate packages due to product size, warehouse location, or packaging requirements. If this happens, you may receive separate tracking numbers.

Shipping delays may happen due to customs checks, local carrier issues, weather, holidays, or other circumstances outside our control. Please check your tracking information first. If your package has not updated for an extended period, contact us for assistance.

We will send a tracking number by email once your order has been dispatched. Carrier information may take 24–72 hours to begin updating.

We accept return requests within 30 days of delivery for eligible items. Items must be unused, clean, undamaged, and in their original condition.

For hygiene and safety reasons, we may not be able to accept returns on items that have been used, scratched, chewed, stained, heavily marked by pet hair, washed, or damaged after delivery.

Please contact us as soon as possible with your order number, clear photos of the product, packaging, shipping label, and a brief description of the issue so we can review it.

Once your return is received and inspected, we will notify you if the refund is approved. If approved, the refund will be issued to your original payment method. Your bank, card provider, or payment service may need several business days to post the refund.

The station operates after being manually switched on. It does not include a motion sensor and does not start automatically when a cat approaches.

The Play Station is intended for supervised indoor use. Remain nearby while it is operating, especially during early sessions or if your cat likes to chew or pull feather attachments.

Interest varies between cats. The station provides four different movement styles, but no toy can guarantee the same response from every cat. Introduce it gradually and try short sessions.

The station measures approximately 19.9 cm across and 13.2 cm high. Small measurement differences may occur.

It contains a built-in 1200mAh rechargeable battery and charges by USB.

Switch the station off and disconnect it from power. Wipe the outer surface with a dry or slightly damp soft cloth. Do not submerge the station or charging components in water.

Stop using the station immediately if an attachment or moving part becomes loose, sharp, cracked or heavily worn. Contact us if the damage was present when the product arrived.

Yes. Our store uses secure checkout through Shopify. Your payment information is processed securely by the payment provider, and we do not store your full card details.

Available payment methods are shown at checkout and may include major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, or other supported options depending on your region. Please only display payment icons for methods that are actually enabled in your store.

You can contact us through our Contact Us page or by email. If your message is about an order, please include your order number and the email address used at checkout so we can help you faster.

We usually reply within 24–48 business hours. Response times may be longer during weekends, holidays, or high-volume periods.