Mewnestpet Care Guide

Returns & Refunds Policy

We want every Mewnestpet order to feel thoughtful, comforting, and right for your cat. If something is not quite right, this policy explains how we can help.

A Soft Note Before We Begin

At Mewnestpet, we carefully choose cat essentials to support comfort, safety, and calm daily routines. We understand that sometimes an item may not be the right fit for your cat or your home. Our returns and refunds process is designed to be clear, responsible, and helpful.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item should be unused, clean, in the same condition that you received it, and in its original packaging whenever possible.

How to Start a Return

Please contact us before sending any item back. This helps us review your request and provide the correct return instructions.

When contacting us, please include:

• Your order number
• The email address used to place the order
• The item you would like to return
• The reason for your return request
• Clear photos if the item arrived damaged, defective, or incorrect

Items sent back without first contacting us may not be accepted.

Return Eligibility

To help keep every return safe and fair, returned items should meet the following conditions:

• The item is requested for return within 30 days of delivery.
• The item is unused, clean, and free from pet hair, stains, odors, or damage caused after delivery.
• The item is returned with its original packaging, tags, accessories, and manuals whenever applicable.
• The item is not listed as a final sale, personalized, customized, or non-returnable item.

Items That Cannot Be Returned

For hygiene, safety, and product integrity reasons, some items may not be eligible for return.

• Items that have been used, washed, damaged, stained, or altered after delivery
• Items with visible pet hair, odor, scratches, bite marks, or signs of use
• Personalized or customized products
• Final sale or clearance items, if clearly marked at the time of purchase
• Gift cards
• Opened hygiene-sensitive items where return would not be appropriate for pet health and cleanliness

If you are unsure whether your item is eligible, please contact us and we will help review it.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and help make it right.

Please include:

• Your order number
• A clear description of the issue
• Photos or videos showing the damaged, defective, or incorrect item
• Photos of the packaging if the package arrived damaged

After reviewing your request, we may offer a replacement, refund, store credit, or another suitable solution depending on the situation.

Return Shipping Costs

If the return is due to a change of mind, incorrect size choice, or personal preference, the customer is responsible for return shipping costs unless otherwise agreed by Mewnestpet.

If the item arrived damaged, defective, or incorrect, we will review the issue and provide the appropriate next step after approval.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.

Original shipping fees, if any, are non-refundable unless the return is due to an approved damaged, defective, or incorrect item issue.

Exchanges

If you would like a different size, color, or product, please contact us first so we can check whether an exchange is possible.

The fastest way to receive a new item may be to return the original item after approval and place a new order for the item you want.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible after placing it.

Once an order has entered processing or has already shipped, we may not be able to cancel it. If the order has shipped, you may request a return after receiving it, subject to this policy.

Need a little help?

We’re Here to Help

If you have questions about a return, refund, exchange, or damaged item, please contact us. We will review your request with care and help you find the next step.

Email: support@mewnestpet.com