Track Your Order
Once your Mewnestpet order has shipped, you’ll receive a tracking number by email. Use it to follow your package as it makes its way to you.
Enter Your Tracking Number
Paste the tracking number from your shipping confirmation email.
How Order Tracking Works
Your tracking details become available after your order is processed, prepared, and handed over to the carrier.
Order Confirmed
You’ll receive an order confirmation email after checkout.
Order Prepared
Most orders are processed within 1–3 business days.
Tracking Sent
When your order ships, we send a tracking number by email.
Package Delivered
Follow carrier updates as your package travels to you.
Common Tracking Notes
These details help reduce confusion while your package is in transit.
Tracking Not Updating
Tracking information may take 24–72 hours to update after the package is handed over to the carrier.
Multiple Packages
Some orders may ship separately due to product size, warehouse location, or packaging requirements.
Delivered But Not Received
Check your mailbox, front door, neighbors, building reception, and local carrier before contacting us.
Order Tracking FAQ
Quick answers for tracking numbers, delayed updates, address changes, and delivery questions.
When will I receive my tracking number?
You will receive a tracking number by email once your order has shipped. Most orders are processed within 1–3 business days before shipment.
Why is my tracking not updating?
Tracking information may take 24–72 hours to update after the package is handed over to the carrier. Please allow some time for the carrier system to refresh.
What should I do if my package says delivered but I did not receive it?
Please check your mailbox, front door, neighbors, building reception, and local carrier first. If you still cannot find your package, contact us with your order number and tracking number.
Why did I receive more than one tracking number?
Some orders may ship in separate packages due to product size, warehouse location, or packaging requirements. Each package may have its own tracking number.
What if I entered the wrong shipping address?
Please contact us as soon as possible. We will do our best to help before the order is processed. Once an order has shipped, we may not be able to change the delivery address.
Need Help With Your Order?
If your tracking has not updated for an extended period, or if your package appears lost or delivered but not received, contact us with your order number and tracking number.